We make every effort to provide you with the finest surgical care and work hard to maximize your insurance reimbursement for covered procedures. Although we can accept most insurance plans, we are only contracted with Delta Dental. If you have questions about your particular insurance company, please call the office. The Treatment Coordinator will give you an estimate of coverage based on the benefits received from your insurance company. This estimate is not a guarantee of benefits, coverage or payment.
Our Insurance Specialist is a Certified Professional Coder through the AAPC and maintains continuing education credits with several classes and seminars throughout the year.
If you have questions about your insurance claim, please call us at 336-275-6600.
Please reference our financial policy with regards to payment.
If you have insurance, we will obtain an estimate of your benefits prior to scheduled procedures. This may require a consultation with the doctor performing the surgery for a pre-operative evaluation. The estimate is based on the information provided by your insurance and is not a guarantee of benefits, coverage or payment. We collect the estimated patient portion on the date of service.
All professional services are filed to your insurance as a courtesy. Any remaining balance after insurance processes will become patient responsibility. The amount your insurance allows for services rendered may be less than our office fees. Deductibles and co-insurance may attribute to receiving a statement after services are rendered and all claims have completed processing by your insurance.
Payment is due at the time services are rendered. For your convenience, we accept Visa, MasterCard, American Express, CareCredit and Lending Club.
(If you prefer to use CareCredit, but do not already have a CareCredit card, you may complete the application for approval prior to your visit by clicking here, www.carecredit.com)
Please remember that you are fully responsible for all fees charged by this office regardless of your insurance coverage. Our Treatment Coordinators discuss the estimated cost of your surgery according to the benefits received from your insurance company and you are asked to pay your estimated portion the day of surgery. The actual out of pocket cost could increase or decrease from the estimate you received after the claim has been paid. Most insurance companies will respond within four to six weeks after receiving an insurance claim. Any remaining balance after your insurance has paid is your responsibility. We will issue you a statement reflecting that balance and your prompt remittance is appreciated. Statements over 60 days old will be sent to collections, so please call immediately if you have questions.
If your account has a credit balance, we will issue you a refund.